Frequently Asked Questions
Everything you need to know about your Damson Madder experience.
What is your shipping policy?
We offer standard and express shipping worldwide. Orders are typically processed within 1-2 business days, and tracking information will be sent via email once your package has dispatched.
How can I return an item?
We accept returns within 28 days of delivery, provided the items are in their original condition with all tags attached. Please use our online returns portal to generate your shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit, or contacting our support team for personalized advice.
Are your products sustainably made?
Sustainability is at our core. We use organic cotton, recycled polyester, and ethical manufacturing processes to ensure our impact on the environment is as low as possible while maintaining high quality.
Can I change or cancel my order?
To ensure fast delivery, we process orders quickly. You can request a cancellation within 30 minutes of placing your order. After this window, we are unable to make changes, but you can return the item once received.